Nigeria's consumer protection agency, the Federal Competition and Consumer Protection Commission (FCCPC), has called on Air Peace airline to explain itself. This comes after numerous complaints from passengers who haven't received their money back for tickets or have had their flights cancelled without proper resolution.
The FCCPC announced on Monday that Air Peace's actions might be breaking several laws under the Federal Competition and Consumer Protection Act (FCCPA) of 2018. These laws are in place to make sure customers get their money back on time if they've paid for a service that isn't provided because of the company's fault. They also ensure fair treatment and protect consumers from unreasonable business practices.
In an official order issued on June 13, 2025, the FCCPC has commanded Air Peace to appear at its headquarters in Abuja on Monday, June 23, 2025. The airline is legally required to comply with this directive, and failure to do so could result in fines or even imprisonment.
To help with the investigation, Air Peace must provide several important documents. These include a record of all refund requests from the last year, details of all refunds that have been processed, a list of every flight cancelled on its routes over the past year, and information on what steps it has taken to lessen the impact of these cancellations on passengers.
It's important to note that this new action is separate from an earlier investigation the FCCPC started in December 2024. That previous inquiry focused on accusations that Air Peace was charging excessively high prices for tickets, especially for advance bookings. Air Peace even sued the FCCPC to try and stop that investigation. Despite this ongoing legal battle, the Commission has stated its firm commitment to upholding consumer rights and protecting air travelers from unfair business practices.
